Privacy Policy
This Privacy Policy explains how Surrey Opticians collects, uses and protects your personal information.
Who are we
Surrey Opticians provides professional eye examinations, contact lens services, eyewear dispensing and other eye care services across our practices in Coulsdon, Wallington and Banstead.
If you have any questions about this Privacy Policy or how we use your information, please contact us:
Email: [Insert Email Address]
Telephone: [Insert Telephone Number]
Website: www.surrey-opticians.com
Potential Patients
If you contact us to enquire about our services, we will process the information you provide in order to respond to your enquiry.
We may collect:
• Name
• Email address
• Telephone number
With your consent, we may also send you occasional emails or letters about our services, events and special offers. We will send no more than two marketing communications per month and will keep your details for up to three years unless you ask us to remove them sooner.
You may withdraw your consent at any time by contacting us or by using the unsubscribe link in our emails.
Patients
To provide you with the best possible eye care, we need to collect and process certain personal information, including information that may be considered sensitive health data.
This may include:
• Name, address and contact details
• Date of birth
• NHS number (where applicable)
• Medical and ocular history
• Prescription information
• Appointment and payment information
We only collect information that is relevant to providing your eye care services. Patient records are stored securely and retained for a minimum of ten years in accordance with professional requirements.
We may contact you to remind you when your next eye examination is due and, where you have agreed, to provide information about our services and special offers. You may opt out of marketing communications at any time.
Sharing Your Information
We may share your information where necessary with:
• The NHS and other healthcare providers involved in your care
• Ophthalmologists and medical professionals where referrals are required
• Lens manufacturers and optical laboratories to fulfil your prescriptions
• Professional and regulatory bodies where required by law
We will never sell your personal information to third parties.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure.
Your information is stored securely and only accessed by authorised members of our team or trusted service providers who require it to carry out their duties.
Your Right's
Under UK data protection law, you have the right to:
• Access the personal information we hold about you
• Request that inaccurate information is corrected
• Request the deletion of your information where appropriate
• Restrict or object to certain processing activities
• Withdraw consent for marketing communications at any time
• Request a copy of your information in a portable format where applicable
Complaints
If you have any concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO) at www.ico.org.uk.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our business practices. Any updates will be published on this page, and the date at the top of this policy will be amended accordingly.